At Therapeutic Aroma, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies and common FAQs. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

The total time from order to shipment of items can take up to 5-10 business days. This is due to payment processing timelines. It can take up to 3 business days for your payment to be released to us. 

Upon receipt of payment, your item will be hand made. This process will take at least 1-2 days to allow for creation. Orders will then be promptly shipped via USPS Priority Mail. Quoted shipping fees include the cost of packing materials and all orders are packed with extreme care to ensure safe arrival at your home. You will receive an email with your tracking number the day your shipment is released to the carrier.

We always ship to the address on your order unless you indicate otherwise. Please be sure to provide your correct and current shipping address.

Yes, sure! just send us an email at therapeutic.2023@gmail.com

• ITEMS DAMAGED IN SHIPPING

If an item received has been damaged in shipping - Please advise us so that we may address the situation

• INCORRECT PRODUCT

If an item received is not as ordered - Please advise us so that we may address the situation​

• GENERAL RETURNS (other than shipping damage or incorrect product as above)

Our return policy lasts 7 days. If 7 days have gone by since delivery of your order, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Candles must be "unburned" and "unlit".

To complete your return, we require a receipt, proof of purchase or specifics of Order Number.​

• REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify that we have received your returned item and advise you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be advised by email when the Transaction is posted by us - but it may take a few days to reflect in your bank or credit card records.

Yes, of course. Contact us at therapeutic.2023@gmail.com for wholesale prices.